How We Work Together
We don’t perform any general care procedures like flea and tick prevention, annual vaccines or routine spay/neuters unless directly related to an emergency health concern. We decline any requests of this nature and encourage the pet owner to establish a relationship with a family practice like yours. We see ourselves as a part of your team. Once a pet is under our care, we’ll confer with you on any questions and regularly update you with diagnostic results and recovery status. We’ll continue to maintain contact with you throughout hospitalization until the pet has recovered and can be transferred back to your care. At that time, we’ll send updated medical records and radiographs along with follow-up care instructions so that your records are accurate and complete, and you feel prepared to provide medical support.
If your patient requires overnight care with us after a specialty procedure, we automatically transfer that patient to our inpatient team. However for walk in emergency cases that require specialty care, both you and the pet owner will be consulted first to request authorization that the pet be transferred to the appropriate department. Our specialty and emergency teams work very closely to ensure a seamless transition of care for all patients.
Specialist Phone Consultations
In evaluating your patients, we gladly provide free telephone consultations, even if you don’t plan on referring a particular case to us for further care. Call us at any time to consult with one of our specialists.