While calling ahead does help us prepare for your arrival, no appointment is needed for your pet to receive emergency care. A member of our team will triage your pet upon arrival to evaluate his or her condition. Pets are then seen by a doctor in order of need; the most critical cases will get immediate assistance. If all waiting pets are equally stable, they will each be seen in order of arrival.
We appreciate your patience and understanding as you wait in our ER. Much like a human emergency room, we do everything we can to treat all pets as soon as possible. If other pets are being seen before yours, they are likely experiencing a potentially life-threatening medical issue that requires immediate attention.
To visit with one of our board-certified specialists, please call in advance to schedule an appointment. You may also be asked for a referral from your family veterinarian. When you arrive at your appointment with your pet, please bring any related medical history as well as the bottles of any current medications.
First the specialist will evaluate your pet. Then with your permission, diagnostic procedures may be performed if needed. Our specialist will discuss the diagnosis, treatment options, and prognosis with you, and you’ll have the chance to ask him or her any questions. If you think of a question after you leave our hospital, don’t worry—you can call and ask at any time. All information including diagnostic results, diagnosis and treatment decisions will be shared with your family veterinarian. You, your veterinarian and our staff will work together to devise a treatment plan that’s best for you and your pet.
When you’re concerned about your pet and looking for answers, it’s natural to turn to the internet. Considering some of the misinformation you may encounter, we want to help you navigate your pet’s journey through the veterinary healthcare system. We’ve gathered these accurate resources to help you understand your pet’s condition and the various programs available to you.
We understand that caring for your pet can be financially difficult. For clients in need of assistance, we accept the CareCredit card, which offers promotional financing options for qualified individuals*. This program works just like a credit card, and can give you more options when considering next steps with your pet.
*Subject to credit approval. To learn more or apply, please visit www.carecredit.com.
For your convenience, AESC accepts cash, Visa, MasterCard, Discover, American Express, CareCredit and many forms of pet insurance. AESC does not accept checks.
Animal Poison Control Center
As the premier animal poison control center in North America, the APCC is a great resource for any animal poison-related emergency, 24-hours a day, 365 days a year. If you think that your pet may have ingested a potentially poisonous substance, please contact us immediately. You can also reach the Animal Poison Control Center toll-free at 1-888-426-4435. They may apply a $65 consultation fee to your credit card.
Visit www.aspca.org/pet-care/poison-control/ for more information.
Emergency & Critical Care
If you do not see the topic you are looking for, please visit www.veterinarypartner.com and use their search feature for additional medically accurate pet parent resources.