Careers

Department: Reception

Reports to: CSR Supervisor

Rate of Pay: $18 - $20 Hourly

Overall Responsibility: Customer Service Representatives (CSRs) work at the front desk of the hospital and are the liaison between clients/patients and the rest of the hospital.  CSRs are the face of the hospital and first stop for any client.  CSRs are expected to serve all clients with expectational customer service for both routine appointments and Emergency care. CSRs must be able to think and act quickly in high pressure situation and facilitate the best possible care and experience for all clients and patients. CSRs are responsible for interacting with all areas of the hospital and organizing the flow of the hospital to the best of their abilities.

Key Areas of Responsibility:

• Manage all tasks required for the front desk of a busy 24/7 hospital.
• Answer multiple phone lines.
• Check in scheduled appointments for ALL departments.
• Check in emergency patients, call for appropriate assistance and communicate process and wait time with clients.
• Ability to keep calm under pressure and maintain a positive attitude to facilitate an exceptional client experience, including euthanasia and trauma.
• Send appointment reminder emails, calls, and text messages.
• Make follow-up phone calls for recent visits
• Create, update, and scan documents into the patient records.  Attention to detail, proper spelling, and grammar are crucial!
• Ability to capture client and patient information quickly and clearly.
• Take clear and concise notes to facilitate exemplary communication with clients and throughout the hospital.
• Work with the Referral Coordinator to help facilitate appointments from referring veterinarians.
  • Assist in asking referring hospitals for records or images.
• Ownership of the cleanliness and organization of the front desk, hospital lobby and exam rooms.
• Other duties as needed.

Educational Requirements: High School diploma or equivalent required.

Experience: Work experience in a Customer Service role preferred.  1 year of animal experience preferred.

Skill Requirements: Strong ability to multitask and anticipate needs. Excellent communication will all levels of employees. Good attendance. Ability to manage emotions and stress during difficult situations and with a positive attitude. Ability to problem solve and manage conflict.

Physical Requirements: This job is physically active and requires frequent bending. It also requires routine lifting and restraining of animals in excess of 50 pounds.

Interacts with: All areas of the hospital.

Animal Emergency & Specialty Center, in Parker, CO is looking for an experienced, compassionate, and client-oriented Emergency Veterinarian to join our team.  In addition to a very fast-paced 24-hour emergency/critical care service, we offer referral surgery, internal medicine, oncology, neurology, radiology, physical therapy, cardiology, dermatology and have an in-house blood bank.  Our ER team works closely with our specialists to share case management.  Criticalists work 7 days a week with the ER staff. Surgeons are on-call for after-hours cases.  Our team of highly trained CVTs, including multiple VTS-certified technicians, assists in all aspects of patient and client care.  Our modern 10,000 sq foot facility is well equipped with MRI, CT, digital radiology, ultrasound, underwater treadmill, ventilators and more.

Benefits

We offer a generous compensation package. For more information, please contact hr@aescparker.com.

Department: Emergency

Reports to: Technician Manager

Rate of Pay: $16 - $19 hourly DOE

Overall Responsibility:  Emergency/Critical Care Assistants must be outgoing and independent, making use of ALL available time. Emergency/Critical Care Assistants must have the ability to perform and react in a wide variety of daily situations as well as work with every department in the hospital. They must possess excellent communication skills. An Emergency Assistant provides a link between clients, client services, doctors, and technicians. They must be able to react in ANY situation in a professional and efficient manner.

Key Areas of Responsibility:

• Prepare exam rooms for each visit, including tools needed for each exam
• Retrieve patient charts from client services or referring department
• Obtain other vitals, labwork, and diagnostics as needed per doctors orders
• Perform and assist with all aspects of animal restraint for exams and procedures.
• Care for hospitalized patients – administer medications, monitor vital signs, other duties as ordered by the treating veterinarian or treating ER technician
• Clean kennels, runs, wet tables and all other areas of the treatment area and hospital as needed
• Laundry
• Basic grooming as needed.
• Other duties as needed.

Educational Requirements: High School diploma or equivalent required.  At least 1 year of animal experience preferred.

Skill Requirements: Strong ability to multitask and anticipate needs. Excellent communication with staff, and between staff and upper management. Good attendance. Handles stress well and keeps a positive attitude. Excels at conflict resolution and superb at problem solving.

Physical Requirements: This job is physically active and requires frequent bending. It also requires routine lifting and restraining of animals in excess of 50 pounds.

Interacts with: All areas of the hospital.

Department: Emergency

Reports to: Technician Manager

Rate of Pay: $22 - $27 Hourly

Overall Responsibility:  Emergency/Critical Care Techs must be outgoing and independent, making use of ALL available time. Emergency/Critical Care Techs must have the ability to perform and react in a wide variety of daily situations as well as work with every department in the hospital. They must possess excellent communication skills. An Emergency Tech provides a link between clients, client services, doctors, and technicians. They must be able to react in ANY situation in a professional and efficient manner.

Key Areas of Responsibility:

• Triage patients as they come in to the ER
• Care for hospitalized patients – administer medications, monitor vital signs, other duties as ordered by the treating veterinarian
• Prepare exam rooms for each visit, including tools needed for each exam
• Retrieve patient charts from client services or referring department
• Greet clients, obtain patients current body weight, reason for visit and brief history.
• Obtain other vitals, labwork, and diagnostics as needed.
• Perform and assist with all aspects of animal restraint for exams and procedures.
• Preform all types of restraint, venipuncture for all types of blood work. Administer SQ fluids, medications, ect per doctors orders.
• Basic grooming as needed.
• Complete estimates, basic record keeping.
• Assist with anesthetic procedures as needed.
• Other duties as needed.

Educational Requirements: High School diploma or equivalent required.  At least 1 year of animal experience required. Veterinary Technician Certification preferred.

Skill Requirements: Strong ability to multitask and anticipate needs. Excellent communication with staff, and between staff and upper management. Good attendance. Handles stress well and keeps a positive attitude. Excels at conflict resolution and superb at problem solving.

Physical Requirements: This job is physically active and requires frequent bending. It also requires routine lifting and restraining of animals in excess of 50 pounds.

Interacts with: All areas of the hospital.

Department: Lab

Reports to: Technician Manager

Rate of Pay: $18 - $22 hourly DOE

Overall Responsibility:  The Lab Technician will be to perform in house laboratory testing for multiple departments, manage samples to be sent to outside laboratories and maintain the inventory of the lab space. The Lab Technician will also act as assistant to the Pharmacy Technician when not performing lab tasks. The creation of this position is to allow the technical staff to better focus their time on patient care while also expediating diagnostic testing.

Key Areas of Responsibility:

• Perform in-house diagnostic testing with accuracy and efficiency i.e CBC, Chemistries, Pt/Ptt, U/A, Lacuna Cytology machine, Microscopic Cytologies, EPOC, IDEXX snap tests, Blood typing/crossmatching.
• Maintain a clean and organized work environment.
• Ensure all laboratory supplies are properly stocked and any inventory in need of ordering is communicated to the inventory manager on a regular basis.
• Managing various types of lab samples from multiple departments that are to be sent out to outside laboratories across the country.
• Capability to run multiple patient samples simultaneously in a fast-paced work environment.
• Knowledge of different sample types needed to preform various diagnostic testing.
• Maintaining lab equipment.
• Troubleshooting issues with lab equipment, communicating with IDEXX support when needed.
• Assisting the Pharmacy Technician if not preforming laboratory duties.
• Other duties as needed.

Educational Requirements: High School diploma or equivalent.  Previous lab experience is required.  Certification desirable, but not mandatory, providing that the candidate successfully completes training given.

Physical Requirements (if any): Able to lift up to 50lbs.  Standing and sitting for long periods.

Interacts with: Clients, Doctors, outside pharmacies, Technicians, Client Service Reps and various AESC Staff.

Department: Neurology

Reports to: Technician Manager

Rate of Pay: $22 - $27 DOE

Overall Responsibility:  Neurology Technicians must possess anesthesia knowledge and be outgoing and independent, making use of all available time. Neurology Techs must have the ability to perform and react in a wide variety of daily situations in high paced environment, as well as work with every department in the hospital when needed. They must possess excellent communication skills. Neurology Technicians provide a link between clients, client services, doctors, and assistants. They must be able to react in any situation in a professional and efficient manner.

Key Areas of Responsibility:

• Patient care
• Facilitate the doctors daily schedule.
• Prepare exam room for each visit, including tools needed for each exam
• Assisting in and facilitating radiographs
• Prepare and flip OR’s as needed
• Retrieve patient charts from client services in order of appointment time or doctor request.
• Greet clients, obtain patients current body weight, reason for visit and brief history. Obtain other vitals and labwork as needed.
• Anesthesia: induction, maintenance, monitoring and recovery
• Preform and assist with all aspects of animal restraint for exams and procedures
• Preform all types of restraint, venipuncture, placing IV catheters, administer SQ fluids, medications per doctors orders
• Complete estimates and feel comfortable discussing those with owners, continued conversations with clients regarding finances
• Other duties as needed.

Educational Requirements: High School diploma or equivalent required.  At least 1 year of animal experience required. Veterinary Technician certification preferred.

Skill Requirements: Strong ability to multitask and anticipate needs. Excellent communication with staff, and between staff and upper management. Good attendance. Handles stress well and keeps a positive attitude. Excels at conflict resolution and superb at problem solving.

Physical Requirements: This job is physically active and requires frequent bending. It also requires routine lifting and restraining of animals in excess of 50 pounds.

Interacts with: All areas of the hospital.

Department: Animal Emergency & Specialty Center Pharmacy

Reports to: Animal Emergency & Specialty Center Practice Manager

Rate of Pay: $17 - $20 Hourly

Overall Responsibility:  Provide support by assisting doctors, technicians, clients and outside pharmacies in filling prescriptions and by being a liaison between them to meet the needs of our patients, doing so in a kind, compassionate manner.

Key Areas of Responsibility:

• FILLS PRESCRIPTIONS – Processes requests for prescriptions via phone, hard copy prescriptions and all  Cornerstone requests. Needs to be able to correctly identify drugs and understand basic units of measure; call in prescriptions, when necessary, to outside pharmacies or other veterinary hospitals.
• CONTROLLED DRUGS – Completes a daily cycle count of all controlled substances. Checks in and logs/labels all new medications after getting them signed off by someone in Administration. Notifies Practice Manager when new controlled drugs need to be ordered.
• INVENTORY/RECEIVING – Is familiar with hospital supplies and where they are kept.  Receives deliveries and verifies packing slips against purchase orders, stocking shelves and the Cubex appropriately.  Checks for low stock and records on want list.  Regularly reviews inventory to eliminate any expired drugs and records and wastes. Communicates what medications need to be ordered to Practice Manager and provides Purchase Orders to the Practice Manager. (Ordering is to be done for pharmaceutical drugs only.)
• QUARTERLY INVENTORY - Under the direction of Practice Manager, conducts item inventory count on a quarterly basis.
• CUSTOMER SERVICE– Must provide compassionate client service and communication, whether it is directly to the client, or on their behalf by being an intermediary between clients’ outside pharmacies; Professionalism is a must, always treating clients with courtesy and respect.  A pharmacy tech must have effective written and oral communication.
• RESEARCHES – Makes inquiries to outside pharmacies at doctor’s requests for patient needs whether to locate necessary medications not carried by AESC, to reduce cost for clients due to financial restrictions to better serve our patients, etc.
• WORKS INDEPENDENTLY- Must have good problem-solving skills and be able to handle stressful and possible emotional situations.
• SHIPS MEDICATIONS – When requested by a client, fills prescriptions to be mailed, charging out and packing for shipping.
• TEAM PLAYER – Needs to be able to work well within AESC with technicians, doctors, CSRs, managers and other AESC pharmacies. Cross trains with CSR’s should help be needed.

Educational Requirements: High School diploma or equivalent.  Previous pharmacy experience is required.  Certification desirable, but not mandatory, providing that the candidate successfully completes training given.

Physical Requirements (if any): Able to lift up to 50lbs.  Standing and sitting for long periods.

Interacts with: Clients, Doctors, outside pharmacies, Technicians, Client Service Reps and various AESC Staff.

Department: Lab

Reports to: Technician Manager

Rate of Pay: $20 - $25 hourly DOE

Overall Responsibility:  Assist Radiologists with patient imaging on a daily basis.

Our Radiology team is a group of highly skilled, knowledgeable individuals who work well together to provide outstanding care to our patients. Our radiology team possesses excellent technical skills with a wide range. AESC’s doctors and technicians have a strong knowledge base and challenge themselves to continue to grow and be at the forefront of medicine. The AESC team works well together in a highly collaborative manner, yet also allows room for autonomy and advancement. This job has high expectations If you want to grow, learn, and develop in your career, this is your place!

Key Areas of Responsibility:

• Client interaction: history taking, estimate preparation, discharging patients
• Patient workup: including x-ray, CT, MRI plus blood work and other diagnostics
• Assisting in restraining and positioning of patients.
• Anesthesia: induction, maintenance, monitoring and recovery
• Data entry of imaging requests and creating requests for reports as needed.
• Setting appropriate values for patient size, taking radiographs, determining images to keep in the study and submitting them.
• Organizing and scheduling of imaging studies.
• Preparing any additional equipment needed if additional procedures are requested (i.e. FNA).
• Transport of patients requiring imaging studies from requesting department to imaging and back.
• Entering patient information into equipment and PIMS system.
• Assisting with laundry, washing dishes, sweeping, mopping, etc. as needed.

Educational Requirements: High School diploma or equivalent.  At least one year of animal experience is required. Veterinary Technician Certification is preferred.

Physical Requirements (if any): Able to lift up to 50lbs.  Standing and sitting for long periods.

Interacts with: Clients, Doctors, outside pharmacies, Technicians, Client Service Reps and various AESC Staff.

Department: Surgery

Reports to: Technician Manager

Rate of Pay: $22 - $27 hourly DOE

Overall Responsibility:  Surgery Technicians must possess anesthesia knowledge and be outgoing and independent, making use of all available time. Surgery Techs must have the ability to perform and react in a wide variety of daily situations in high paced environment, as well as work with every department in the hospital when needed. They must possess excellent communication skills. Surgery Technicians provide a link between clients, client services, doctors, and assistants. They must be able to react in any situation in a professional and efficient manner.

Key Areas of Responsibility:

• Patient care
• Facilitate surgeons and the teams daily schedule
• Prepare exam room for each visit, including tools needed for each exam.
• Assisting in and facilitating radiographs
• Prepare and flip OR’s as needed.
• Retrieve patient charts from client services in order of appointment time or doctor request.
• Greet clients, obtain patients current body weight, reason for visit and brief history. Obtain other vitals and labwork as needed.
• Perform and assist with all aspects of animal restraint for exams and procedures.
• Preform all types of restraint, venipuncture for all types of blood work. Administer SQ fluids, medications, ect per doctors orders.
• Complete estimates and feel comfortable discussing finances with clients
• Assist with all types of surgery, anesthesia, and other procedures as needed.
• Other duties as needed.

Educational Requirements: High School diploma or equivalent required.  At least 1 year of animal experience required. Veterinary Technician certification preferred.

Skill Requirements: Strong ability to multitask and anticipate needs. Excellent communication with staff, and between staff and upper management. Good attendance. Handles stress well and keeps a positive attitude. Excels at conflict resolution and superb at problem solving.

Physical Requirements: This job is physically active and requires frequent bending. It also requires routine lifting and restraining of animals in excess of 50 pounds.

Interacts with: All areas of the hospital.