If your pet has any medical history (beyond routine care) we will call your veterinarian for your pet's medical records. Whether we call for further information or not, we always send a letter to your family veterinarian covering your pet’s diagnosis and proposed treatment. After your pet undergoes a procedure, we update your family veterinarian with a letter outlining how the procedure went and the recommended discharge instructions for a healthy recovery.

If your pet is hospitalized, your veterinarian will receive regular updates with any diagnostics and treatments as well as your pet's progress. If your veterinarian calls the hospital, they will speak to the veterinarian taking care of your pet.