Nov 29, 2021
Title of Position: Customer Service Representative
Department: Reception
Reports to: Hospital Director
Rate of Pay: $14 - $18 Hourly
Overall Responsibility: Customer Service Representatives (CSRs) are on the front line between clients/patients and the rest of the hospital. CSRs must be able to think and act quickly in order to facilitate the best possible care for all patients. CSRs are responsible for interacting with all areas of the hospital and organizing the flow of the hospital to the best of their abilities.
Key Areas of Responsibility:
Educational Requirements: High School diploma or equivalent required. At least 1 year of animal experience preferred.
Skill Requirements: Strong ability to multitask and anticipate needs. Excellent communication with staff, and between staff and upper management. Good attendance. Handles stress well and keeps a positive attitude. Excels at conflict resolution and superb at problem solving.
Physical Requirements: This job is physically active and requires frequent bending. It also requires routine lifting and restraining of animals in excess of 50 pounds.
Interacts with: All areas of the hospital.